All products can be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns that have been sent via UPS/Chronopost, using the provided prepaid label. Please follow these steps to return your order: – Peel off the Return Label, available inside your parcel, and attach it to your box. – Complete the Return Authorization form and place it inside the box. – For non-EU customers, please print out three copies of the original invoice (available on your account). The following sentence must be written on each copy: “Retour pour non-conformité”. – All the invoices should be attached on the outside of your parcel in a transparent plastic pouch. Please note that these invoices cannot be placed inside the box, as customs should be able to collect it. – Drop-off your parcel at the chosen UPS Access Point.
We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.
We do not offer any exchange service for the moment. If you would like to exchange your purchase, you may return the item for a refund and place new order.
All products may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns using the provided prepaid label.